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Responsible Gambling at Wiz Slots

At Wiz Slots, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Wiz Slots operates in accordance with responsible gambling best practices and supports the guidelines set out by New Zealand's gambling regulatory framework. We take our duty of care seriously and continuously invest in tools, training, and partnerships to protect our players from gambling-related harm.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

  • Do you spend more money or time gambling than you intended?
  • Do you gamble to escape stress, anxiety, or depression?
  • Have you lied to family or friends about your gambling habits?
  • Do you chase losses by continuing to gamble after losing money?
  • Have you borrowed money or sold possessions to fund gambling?
  • Do you feel restless or irritable when you try to stop gambling?
  • Has gambling caused problems in your relationships or at work?

If you answered "yes" to one or more of these questions, we strongly encourage you to use the tools available on this page or reach out to a support organisation.

Responsible Gambling Tools at Wiz Slots

We provide a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Restrict the maximum amount you can lose within a chosen time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching, and the session will end automatically once the limit is reached.

Reality Checks

Enable periodic pop-up reminders that show how long you have been playing and how much you have spent during your current session. These reminders can be set to appear every 15, 30, or 60 minutes.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This option is ideal if you feel you need a temporary pause.

Self-Exclusion

If you feel that you need a longer break, you can self-exclude from Wiz Slots for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.

Please note: self-exclusion is a serious step and cannot be reversed during the chosen period. We strongly recommend also registering with GAMSTOP or equivalent multi-operator exclusion schemes if available in your region.

Account Closure

You may permanently close your Wiz Slots account at any time by contacting our support team. If the reason for closure is related to gambling harm, we will treat your request as a self-exclusion and apply the appropriate protections.

Protecting Minors

Wiz Slots strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

  • Net Nanny — parental control and content filtering software
  • CYBERsitter — internet filtering for families
  • GamBlock — software that blocks access to gambling websites

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available around the clock for anyone affected by gambling harm.

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for New Zealanders.

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.

Citizens Advice Bureau New Zealand

Free, confidential advice on a wide range of issues including financial difficulties related to gambling.

Tips for Gambling Responsibly

  • Set a budget before you start playing and stick to it.
  • Only gamble with money you can afford to lose.
  • Treat gambling as entertainment, not as a source of income.
  • Take regular breaks and do not gamble for extended periods.
  • Do not gamble when you are stressed, upset, or under the influence of alcohol.
  • Balance gambling with other leisure activities.
  • Never chase your losses.
  • Keep track of the time and money you spend gambling.

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools, need help activating any of the features listed on this page, or simply want to talk to someone about your gambling habits, our dedicated responsible gambling team is here to help.

This Responsible Gambling page was last updated on 1 June 2026.

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